Privacy Policy
This Privacy Policy applies to the Mirror Stillwater website, web app, and mobile applications. It explains how we collect, use, store, and disclose information related to your use of the service.
1. Who We Are
Mirror Stillwater is operated by The Things Tech Solutions. Our main website is mirrorstillwater.com. If you have questions about this Privacy Policy, you can contact us at [email protected].
2. Information We May Collect
2.1 Account and Identity Information
- The email address you use to sign in.
- Where supported, if you sign in with Google, Apple, or LINE, we may receive the user identifier, display name, and email address provided by that platform.
- Authentication-related records such as one-time passcode requests and verification results.
2.2 Content You Submit
- Text messages you send to Mingjing or Zhishui.
- Images you upload for analysis, such as face reading or palm reading images.
- Information you voluntarily enter in lucky card features, custom content, or feedback forms.
2.3 Usage and Technical Information
- Device, browser, operating system, IP address, error logs, page visits, and basic diagnostic information.
- Technical information related to quotas, sign-in state, web usage state, or security controls.
2.4 Payment and Subscription Information
- Subscription status, plan identifiers, billing period details, transaction reference data, and authorization status.
- We do not store full credit card numbers. Payment details are handled by Google Play, Stripe, or other payment providers.
3. How We Use Your Information
- To provide fortune reading, face reading, palm reading, lucky card, and related service features.
- To create and manage accounts, authenticate sign-in, and support subscriptions and payments.
- To maintain service security, detect abuse, enforce quotas, and prevent fraud.
- To respond to enquiries, handle support requests, and improve the product experience.
- To comply with legal obligations, resolve disputes, and enforce our terms.
4. Third-Party Service Providers
To operate the service, we may use the following third-party providers:
- DeepSeek: processes Mingjing text analysis and parts of the lucky card copy and number generation flow.
- Alibaba Cloud DashScope: processes Zhishui text and image analysis.
- Stripe: processes web subscriptions and payments.
- RevenueCat: manages in-app subscription status and entitlement syncing.
- Resend: sends web email verification codes where that feature is enabled.
- Google / Apple / LINE: provide identity authentication when you choose third-party sign-in.
These providers process the data necessary for their services. We do not sell your personal information for advertising purposes.
5. Conversations, Images, and Storage
When you submit text or images for analysis, that content may pass through our servers or be sent directly to third-party AI providers in order to generate a response.
- In the mobile app, some conversation history may be stored on your device so you can review it later.
- In the web app or account-based features, some session data, state data, or account-linked conversation data may be stored on our servers to support persistent chat, sign-in, and sync features.
- Unless a feature clearly requires storage, we do not use your submitted content for ad targeting.
6. Data Retention
We retain information only for as long as needed to provide the service, maintain accounts, process payments, manage security and abuse controls, meet legal obligations, and resolve disputes. After that period, we may delete, anonymize, or stop further use of the information, subject to legal or reasonable operational requirements.
7. Disclosure of Information
We may disclose information in the following situations:
- To service providers that support AI processing, authentication, payments, analytics, or email delivery.
- To comply with legal obligations or respond to valid court orders or government requests.
- To protect our rights, the safety of users, or the public.
- As reasonably necessary in connection with a business reorganization, merger, sale, or asset transfer.
8. Cross-Border Transfers
Because we and our service providers may operate in multiple jurisdictions, your data may be processed or stored outside Hong Kong. Where cross-border transfers occur, we take reasonable steps to protect the security of your information.
9. Your Rights
Subject to applicable law, you may have the right to request access to, correction of, deletion of, or restriction of the processing of your personal data. You may also ask us to help remove account-related information.
To make such a request, email [email protected] and provide enough information for us to identify your account or request.
10. Children's Privacy
The service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us without appropriate consent, please contact us promptly.
11. Third-Party Websites
Our website or app may contain links to third-party websites or services. We do not control the content or privacy practices of those third parties, and you should review their own terms and policies.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page and the date shown above will indicate the latest revision. Your continued use of the service means you understand and accept the updated version.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle data, please contact:
- Email: [email protected]
- Website: https://mirrorstillwater.com